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If You Encounter a Problem
Returning the Instrument for Service
information should be returned with the instrument.
• Type of service required.
• Date instrument was returned for repair.
• Description of the problem:
• Whether problem is constant or intermittent.
• Whether instrument is temperature-sensitive.
• Whether instrument is vibration-sensitive.
• Instrument settings required to reproduce the problem.
• Performance data.
• Company name and return address.
• Name and phone number of technical contact person.
• Model number of returned instrument.
• Full serial number of returned instrument.
• List of any accessories returned with instrument.
2
Cover all front or rear-panel connectors that were originally covered when you
first received the instrument.
CAUTION
Cover electrical connectors to protect sensitive components from electrostatic
damage. Cover optical connectors to protect them from damage due to physical
contact or dust.
CAUTION
Instrument damage can result from using packaging materials other than the
original materials. Never use styrene pellets as packaging material. They do not
adequately cushion the instrument or prevent it from shifting in the carton.
They may also cause instrument damage by generating static electricity.
3
Pack the instrument in the original shipping containers. Original materials are
available through any Agilent Technologies office. Or, use the following
guidelines:
• Wrap the instrument in antistatic plastic to reduce the possibility of damage
caused by electrostatic discharge.
• For instruments weighing less than 54 kg (120 lb), use a double-walled, cor-
rugated cardboard carton of 159 kg (350 lb) test strength.
• The carton must be large enough to allow approximately 7 cm (3 inches) on
all sides of the instrument for packing material, and strong enough to accom-
modate the weight of the instrument.
• Surround the equipment with approximately 7 cm (3 inches) of packing ma-
terial, to protect the instrument and prevent it from moving in the carton. If
packing foam is not available, the best alternative is S.D-240 Air Cap™ from