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Configuration Testing and Troubleshooting
Trouble Indication
User Response
Indication that maximum
simultaneous ports exceed the
number of ports available when
changing the outcalling
parameters.
Check that the total number of Voice
Mail, Call Answer, and Automated
Attendant ports is greater than or equal
to the number of simultaneous ports
requested. If not, lower the number of
simultaneous ports.
During system startup, this may occur if
ports are still being initialized. Wait a
few minutes and try again.
Many subscribers get messages
about multiple logins to their
mailboxes.
Stop and restart the voice system.
System is not performing call
transfers properly.
Check to see if the user is transferring
to a valid extension. Make sure the
person being transferred to is
registered on the system. If not, check
to see whether the system is
administered to allow transfers to
non-registered numbers.
If the problem regards transferring to
an operator, check to see if an operator
has been defined on the system.
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