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Configuration Testing and Troubleshooting
Trouble Indication
User Response
Users’ messages appear to
be truncated. System
terminates recording of
name or greeting and
message before user is
finished.
A portion of the speech in the message
being spoken by the user is simulating a
touch tone. The false touch tone stops the
recording which is in progress.
If recording of a name or greeting still
causes a problem after several attempts, try
using a different telephone or have
someone else record the user’s name or
greeting.
Unable to login to the
Voice Mail Service.
Verify that the individual logging in is
registered on the system.
Check to see if the password being used
is correct. If the password is incorrect,
determine whether the user has been
denied access (System Manager changed
password) before allowing access.
Unable to leave messages.
Check to see if there is space available in
the user’s mailbox. If not, have the user
clean up the mailbox.
Also check to see if there is space available
on the disk. Run the Space Usage Report
and page down to the last page to
determine the space left on the disk.
Occasional busy signals
received when attempting to
call into the Voice Mail
Service.
Maintenance is in the process of diagnosing
equipment or all lines are currently in use.
Please wait.
(continued)
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