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Configuration Testing and Troubleshooting
Trouble Indication
User Response
Caller hears a ring, but
Check to see if each telephone line is
receives no answer.
properly connected to each channel.
In addition, make sure the correct service
has been assigned to each channel and that
each channel is in the INSERV state.
If any channel is in the facility-out-of-service
(FOOS) state, change it to the manual-
out-of-service (MANOOS) state. Diagnose
the IVP4 card and then change the
channel’s status to the INSERV state.
Also check the switch administration of each
channel.
For telephone systems that require
channel-to-phone mapping, make sure that
channel-to-phone mapping has been done
correctly. (Seethe Switch Notes for your
telephone system to determine if
channel-to-phone mapping is required for
your system.)
For telephone systems that allow
ambiguous extensions, check to make sure
that no ambiguous extensions have been
assigned to the AUDIX Voice Power
channels. (See the Switch Notes for your
telephone system to determine if your
system allows ambiguous extensions.)
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