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Configuration Testing and Troubleshooting
Trouble Indication
User Response
During installation of the
AUDIX Voice Power
package, you are prompted
for a login for the voice
administrator; however, one
has not been created.
Stop the installation process by pressing
(Delete) and create a login for the voice
administrator.
Message Waiting Lamp will
not turn on or off.
Check the PBX administration of the
Message Waiting Lamp for that extension to
verify that it was enabled. Also, make sure
the Message Waiting Lamp fields in the
System Parameter Administration form are
correctly filled in.
For telephone systems that use DCP, also
check that Call Answer, Voice Mail, or
Automated Attendant service has been
assigned to channel 0 and that channel 0 is
in the INSERV state.
Messages cannot be left
because mailboxes are full.
Message Space Usage reports should be
performed regularly. Check for subscribers
who are approaching or exceeding the
message space limit. Have subscribers
delete old messages regularly. Also, make
sure the Message Drop Service is checked
and cleared on a regular basis.
Incoming Fax calls are not
being transferred to the Fax
extension.
Check to see if the Fax number is defined.
Check to see if the calling machine is
an autodial model that generates the
CNG tone.
(continued)
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