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Configuration Testing and Troubleshooting
Please use the Customer Test disk that was provided with the system to
fully diagnose any problems. See the following sections for more
information.
For additional information, refer to the following manuals:
■
AT&T WGS Service Manual (for the appropriate processor),
especially Chapters 5-7
■
AT&T WGS User's Guide (for the appropriate processor),
especially Chapter 5
Hard Disk Failure
If the hard disk fails, do the following:
1.
Check all connections.
2.
Reboot the system.
3.
If the hard disk still fails, replace the disk controller (if separate
from the motherboard).
4.
If the hard disk still fails, replace the hard disk.
5.
If you replaced the hard disk, it will be necessary to reload all
operating system and application software. Refer to Chapter 3,
Software Installation, for information on reinstalling the software.
If the system has been in use, it will also be necessary to recover
the system data files from disk or tape. Refer to Chapter 6,
Recovery from System Failure, for information on recovering
system data files.
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