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Platform Possible cause/steps to take
Palm OS, Windows Mobile 5, or Microsoft Smart-
phone
The M-Business Connect conduit is disabled in Mi-
crosoft ActiveSync. To enable the M-Business
Connect conduit in Microsoft ActiveSync:
1. Disconnect your device from your desktop
computer, then reconnect it.
2. Open ActiveSync, then choose Tools»Op-
tions.
The Options dialog displays.
3. Click the Sync Options tab, check the M-Busi-
ness Connect checkbox, then click OK.
4. In the Options dialog, click OK.
Problem: Synchronizing with the M-Business Serv-
er does not update your channel content.
All Either an error occurred during a synchronization,
or a website could not be accessed.
If you are successfully connecting to M-Business
Server when you synchronize, you can view your
synchronization history in your Sync Log.
To view your Sync Log:
1. Access your M-Business Server personal
page.
2. Click the View Sync Log link in the Navigation
Panel.
By default, the sync log shows a history cov-
ering your last three syncs. To view your entire
sync history, click View Complete Sync Histo-
ry.
Problem: Your device turns off immediately after
you sync.
Device synchronization
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