Filter
Top Products
Device synchronization
Table 1. Problems with synchronizing
Platform Possible cause/steps to take
Problem: You do not connect to M-Business Server
when you synchronize your device.
All M-Business Connect is not configured properly.
Verify that your settings are correct. If you are not
sure your settings should be, contact your system
administrator. To edit your server settings in M-
Business Connect, see “Setting server informa-
tion” on page 44.
Problem: Your M-Business Connect settings are
correct, but you still do not connect to M-Business
Server when you synchronize your device.
Palm OS, Windows Mobile 5, or Microsoft Smart-
phone
You can view all of your sync events in the HotSync
log. The HotSync log enables you to view all of your
desktop-based sync events.
On your mobile device, you can view the log of the
most recent sync by tapping Log in the HotSync ap-
plication.
On your desktop, you can view a more complete
sync history in HotSync Manager. Click the Hot-
Sync Manager icon in the Microsoft Windows Sys-
tem Tray, then select View Log. If HotSync Manager
is not running, choose Start»Programs»Palm Desk-
top»HotSync Manager.
Troubleshooting
286 Copyright © 2008, iAnywhere Solutions, Inc.