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Contacting iAnywhere Solutions
Technical support
If you need assistance using iAnywhere software, in North America, please contact iAnywhere Technical
Support by calling 1-800-8SYBASE (800-879-2273) and then selecting option 3. You can call Monday
through Friday (except major US holidays) between 9:00 a.m. and 9:00 p.m. Eastern time. Services will be
provided in accordance with your support agreement.
Outside of North America, for your local support number and hours, please see: http://www.sybase.com/
contactus/support
Registering as a Named Contact
Calling the 800-number during business hours should always work to get you technical support — a
Customer Number is created for you as soon as your purchase is completed. You will find it faster and easier
to get technical support, by phone or online, if you have registered as a Named Contact.
When you purchase an iAnywhere product, a Sybase Technical Support Contact Form will automatically
be emailed to you within 7-10 days. If your company should need to add another Named Contact, or change
the one initially registered, call the Technical Support 800-number and request a Sybase Technical Support
Contact Change Form.
The Sybase Technical Support Contact Form will contain your Customer Number, with spaces for you to
provide an email address and other identifying information for the Named Contact for your product. Fill in
the requested information and fax the form back to the phone number indicated.
When your fax is received, an email will be sent to you, providing your Technical Contact ID number. You
can then use this number to speed up the process when you call for technical support, and to access technical
support online.
Using the Sybase Online Support Services
A major benefit of using the Sybase Online Support Services is 24x7 availability. Online support also allows
you to look up and review past and current support issues.
When you register as a Named Contact, the email sent to you with your Technical Contact ID number also
contains instructions for registering and using the Sybase Online Support Services. Follow these instructions
to register as a first-time user, or to update your account with information for the new product you have
purchased.
If you have any trouble registering for the Sybase Online Support Services, you can of course call iAnywhere
Technical Support for assistance!
About this guide
xiv Copyright © 2008, iAnywhere Solutions, Inc.