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• If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name,
try connecting to the Wi-Fi network manually.
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for
available Wi-Fi networks.
• If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network
Only.
• If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain
wireless access points. For more information, contact your administrator.
• If you are using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and
that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time,
and that not more than one access point within range is in this mode.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed
the root certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your
device.
Related topics
Turn on or turn off a network connection, 220
Connect to a Wi-Fi network, 225
Connect to a Wi-Fi network manually, 226
Bluetooth technology
Bluetooth technology basics
About Bluetooth
Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth
enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on
both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done
only once.
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry
device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of
the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth
enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device,
Bluetooth status indicators appear at the top of the Home screen.
User Guide
Manage Connections
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