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S/MIME-protected message troubleshooting
Some signing and encryption options are not available on my device
Try performing the following actions:
• Verify that the email account that you are using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that
you want. Try using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set
options to prevent you from opening attachments in encrypted messages, or you might have received the message from an
email account that does not support attachments in encrypted messages.
You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus
Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your
BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to
messages using IBM Lotus Notes native encryption.
Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file
using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. For
more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the
BlackBerry Desktop Software. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted
to type your IBM Lotus Notes ID password.
Prerequisites: IBM Lotus Notes native encryption
• Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server for IBM®
Lotus® Domino®.
• Your computer must be running IBM® Lotus Notes® 7.0 or later with an email account on an IBM Lotus Domino server 7.0
or later.
• You must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web
Access), or using the BlackBerry® Desktop Software.
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