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Update the BlackBerry Device Software using the BlackBerry
Desktop Software
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
Connect your BlackBerry® device to your computer and open the BlackBerry® Desktop Software. For more information, see the
Help in the BlackBerry Desktop Software.
Troubleshooting: BlackBerry Device Software
I cannot update the BlackBerry Device Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to update your
BlackBerry® Device Software over the wireless network.
Try the following actions:
• Verify that your BlackBerry device is connected to a wireless network.
• Verify that your device has enough storage space to update the BlackBerry Device Software.
• Verify that you are not roaming outside of your wireless service provider's wireless coverage area. Depending on your
wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more
information, contact your wireless service provider.
• Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless
service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there
is a greater volume of network traffic.
• Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from
the website.
My device does not have enough available memory to update the
BlackBerry Device Software
Try performing the following actions:
• Delete media files, display languages, or third-party applications that you do not use.
• Transfer media files that you have stored in the BlackBerry® device memory to a media card.
User Guide
BlackBerry Device Software
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