Filter
Top Products
6. Reassure the customer that once you‘ve completed the
installation, you’ll review the operation of the Security
System
8000
thoroughly, and answer any and all of their
questions.
7.
During the installation, be conscientious of any disruptions
you
may incur, such as waking
small
children or elderly
occupants.
Also, be aware of any debris you may create while installing
system units. Be careful to clean up installation areas as
best you can.If your company provides you with a small
vacuum, please remember to use it appropriately.
8.
After testing the system thoroughly, ask the customer if they
are
ready to review the use of the system.
Taking the
homeowner through the arming and disarming
steps slowly.Show them that you care that they understand
the functions and are comfortable with operating the
system.
Refer the customer to the Checklist on the Survey and the
Owners Reference Manual to reinforce your verbal
walk-through.
Finally, reassure the customer that they are free to
call
the
dealership
at any time with
questions or concerns. Leave a
business card if that is a practice of your company.
9.
Make a
final check of your work area for tools, spare parts
and debris.
10.
Thank the
customer for taking the
time to be home and
helping with the
installation.
AT&T
Proprietary Information
2-3