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CUSTOMER RELATIONS
CUSTOMER SERVICE
Meeting customers’ needs and expectations is what good customer
service is all about.
Exceeding those expectations is what AT&T is all about.
The homeowners you meet have expressed their confidence and
trust in your dealership and AT&T by purchasing the Security
System
8000.
Customers not only expect a good product, they expect excellent
customer service. Customer expectations of excellent service
include:
Getting what they paid for
Being treated courteously
Receiving prompt and efficient service
Being treated as individuals
Being treated with respect for
their concerns
Getting what they want, when they
want it
Professionalism Customers assume you will provide them with a professional,
reliable installation of their home security system. They also
presume that you, the
installer, are
a professional at your trade.
There are five key attributes that make up a professional:
Knowledgc
Knowing your
product and using your skills to service their needs.
Excellent
Customer Relationship
Developing a rapport
with
the customer and satisfying their needs.
AT&T Proprietary Information
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