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Good
Service
Accountability
Attitude
Customer Contact
Providing the services that people have come to expect when they
buy AT&T
brand products.
You are the official representative of AT&T and your dealership.
Every claim a customer makes and every promise you make
to
the
customer determines your accountability.
Take pride in every installation and service call. You want your
customer to feel
confident that you are helpful, willing
and truly
care about the safety of their home and family.
No doubt in your own eyes, and the eyes of your dealership, you
are a professional. Keep in mind though, that to the homeowner
you may be perceived as a stranger and a guest in their home.
Customers who care enough to invest in a home security system
are naturally concerned about having strangers in their house. It is
important for you to establish a positive, comfortable,
trusting
rapport with the homeowner before you begin any installation or
service
call.
There are ten simple steps you can take before and during your
initial contact with your customers which will help you set them at
ease, and make your job easier.
1. People really do judge a book by its cover.Before you enter
anyone’s home, check to make sure you appear clean and
professional
Customers often associate a careless
appearance with careless work. If you wear a company
uniform, wear it proudly.
Because you need to travel freely through the home during
an
installation, you
don’t want to give the homeowner cause
for following you around, checking for mud or grease on
their carpets.
2 Greet the customer with a friendly, caring smile. Address
them
by name, introduce yourself, and
anyone else you may
have assisting you.
3.
Thank the customer for purchasing the AT&T Security
System 8000.Assure them that this investment is the Right
Choice for their
home and family.
4.
Briefly explain to the customer what you’ll be doing in their
home and how long you expect
the
installation to take.
5.
If you need to know the location of particular points or
areas in home, ask these questions in a polite tone of
voice.
AT&T
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