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INSTALLATION STEPS
I
STEP 1
Meet the Customer
-
Confirm
Correct Location
NOTE: See Customer Relations Section
-
page 2-l.
STEP
2
Do a Walk-Through with the Customer
Make sure that
the customer understands what you’re going to do.
Confirm any questionable placements such as keypad height with
the customer.
Be sure that the customer is aware of any deviations from what the
salesman has told him/her.
Give the customer a copy of the System
8000
Customer Video and
ask him/her to watch it while you install the system if possible so
you can answer any questions before you leave.
STEP 3
Look
for broken
windows, scratched
paint, torn wallpaper,
Note any potential problems to the
damaged furniture, and other problems that might later he blamed
customer
on you.
Look for changes that might have occurred since the salesman was
on the job.
STEP 4
Layout the job
.
Make sure that you have
the equipment
ready for
installation
-
Unbox the necessary components
-
Lay out your cords and tools
.
If you use multiple installers,
assign specific tasks
Specialization speeds up installations, but each
installer should know how to do
all
aspects of the job
AT&T Proprietary Information
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