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Troubleshooting 3M Molecular Detection Software Operation
Problem Possible Cause Solution
Import error stating “Invalid file
format”
The import file does not have
the proper file extension or
delimiter type.
Set the file extension and delimiter type in
the Import and Export Options to match the
file you want to import
The number of header lines in the
import file does not match the
setting in Import and Export Options
Set the number of header lines in the Import
and Export Options to match the file you
want to import.
Empty fields must be delimited by a
comma in CSV files, even after the
last value in the line.
Open the CSV file in notepad and add
commas where needed
After importing a run setup file,
wells in the first column that
should be defined are empty
The number of header lines in the
import file does not match the
setting in Import and Export Options
Set the number of header lines in the Import
and Export Options to match the file you
want to import.
Error on file import stating “do
not have required permission”
The import file location is set to the
Progam Files directory in Windows 7
Go to Import and Export Options and set the
import file location to another location such
as the Documents Folder
Error on file export stating “do
not have required permission”
The export file location is set to the
Progam Files directory in Windows 7
Go to Import and Export Options and set the
export file location to another location such
as the Documents Folder
Cannot start a new run
Run is not saved Save the run
Instrument is not in the Ready state
(green status bar)
Allow the instrument to reach the Ready
state before starting the run. If the
instrument is in Standby (status bar has no
color), wake the instrument.
The instrument is in the
TestComplete state (red status bar)
Open and close the instrument lid.
Sample ID and/or Kit Lot
Number values are not being
saved into the Setup (Grid) or
Setup (List) tabs
You are trying to enter a value into
the gray drop-down list. New values
cannot be entered when the field is
in list mode.
1. Click the + button to toggle the field to
text entry (white)
2. Type the value
3. Click the green button or press Enter.
Kit Lot Number is not being
saved in the Setup (Grid) or
Setup (List) tabs
You are trying to enter a non-unique
Kit Lot Number.
Check the Kit Lot Number and retry. Kit Lot
Numbers must be unique (e.g., SAL and ECO
kits cannot have the same lot number).
A run failed due to a
Temperature Error
Temperature error
1. Remove the tray from the instrument
2. Reseat the pluggable heater
3. Run a Self-Check
4. If the Self-Check fails or additional runs
fail due to this error, return for repair.