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Problem Possible Cause Solution
Lid does not stay closed
Debris in latch and/or inner shell Clean latch and/or inner shell
Solenoid stuck in open position
Power cycle the instrument. If failure persists,
return instrument for repair.
Status bar is off, but
power light is on
Instrument is in Standby mode
Wake from Standby using software or power
cycle the instrument
LEDs are not functioning
Start a Self-Check and monitor the status bar for
color changes. If you do not see red, green, and
blue colors, return instrument for repair.
Instrument will not
turn on
Power connections are not secure
Turn power switch to off, check connections,
and turn switch to on.
Power light not functioning
Connect instrument to computer, turn power
switch to on, and check instrument status in
software
Troubleshooting 3M Molecular Detection Software Installation
Problem Possible Cause Solution
A message appears during SQL
Server installation stating that
certain components/dependencies
are not installed
Required component missing Install specific component
“SQL Server Setup has encountered
an error when running a Windows
Installer file” message appears
during SQL Server installation
Multiple causes
Click Cancel. A failure message will
appear when the installation finishes.
Reboot the computer and restart the
SQL Server installation.
Failure at end of SQL Server
installation
Multiple causes Reboot and reinstall SQL Server.
“Error opening file for writing”
message appears during MDS
application installation on Windows
Vista or 7
Application does not have
administrator rights
Abort the installation, then right-click
the 3M.Mds.exe file and select Run
as administrator.
“SQL Server does not exist or
access denied” message appears
on Database Connection Settings
screen of MDS application
installation
The SQL Server server name is
incorrect
Enter the correct server name,
which is typically the local computer
name followed by “/SQLMDS”. The
computer name can be found in
Computer Properties in Windows.