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600716 Rev A Trouble- shooting Tools 4-3
Troubleshooting
Tools
Data Retrieval
Fails
If a data retrieval operation fails, the returned status message
usually provides information to determine the cause of the
failure.
Reissuing the request usually corrects the problem.
However, if a message appears indicating one of the reasons
below is responsible for the failure, additional troubleshooting
is needed before reissuing the request.
• A database access error.
• An abnormal process failure (a process abnormally
terminates or is killed).
• A communication message is not received.
• Resources are not allocated (no resources available).
• The FileServ software terminates (either abnormally or
intentionally).
• A file or media access problem.