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Technical Support D-1
Appendix D
Technical Support
3Com provides easy access to technical support information through a variety of
services. This appendix describes these services.
Information contained in this appendix is correct at time of publication. For the very
latest, 3Com recommends that you access the 3Com Corporation World Wide Web
site.
Online Technical
Services
3Com offers worldwide product support 24 hours a day, 7 days a week, through the
following online systems:
• World Wide Web site
• 3Com FTP site
• 3Com Bulletin Board Service (3Com BBS)
•3ComFacts
SM
automated fax service
World Wide Web
Site
Access the latest networking information on the 3Com Corporation World Wide Web
site by entering the URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical
documentation and software library, as well as support options ranging from
technical education to maintenance and professional services.
3Com FTP Site Download drivers, patches, and software, across the Internet from the 3Com public
FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP
client:
•Hostname:
ftp.3com.com (or 192.156.136.12)
• Username: anonymous
• Password: <your Internet e-mail address>
Note
A user name and password are not needed with Web browser software such as
Netscape Navigator and Internet Explorer.