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Chapter 5
31 smarttech.com/kb/170549
Chapter 5: Troubleshooting your interactive
whiteboard system
Before you start 32
Locating status lights 32
Locating serial numbers 32
Determining you interactive whiteboard system’s status 33
Resolving interactive whiteboard issues 34
Resolving operation issues 34
Resolving projector issues 35
Resolving projector errors 35
Your projector stops responding 35
The “Projector Overheated”, “Fan Failure”, “Lamp Failure” or “Color Wheel Failure”
message appears 35
The “Lamp Failure” message appears 36
The projector Power and Service lights are off 36
Resolving image issues 37
Loss of signal 37
Partial, scrolling or incorrectly displayed image 38
Unstable or flickering image 39
Frozen image 39
Your image doesn’t fit the interactive whiteboard 40
The image from your connected laptop computer isn’t projected 40
Unaligned projected image 40
Resolving audio issues 41
Resolving network communication issues 41
Accessing the service menu 42
Retrieving your password 42
Resetting the projector 43
Transporting your interactive whiteboard system 43