Filter
Top Products
128 CHAPTER 10: USING QOS MONITORING
Viewing Call History Use the Endpoint Call History tab to view the history of phone calls
associated with each monitored 3Com IP phone.
The call history information that is sent to the XML Accounting Server
does not persist across reboots of the system, upgrades, or restarts of the
Accounting Server. However, the QoS data is not lost. The data is
available in the Quality Detail Records (QDR) stored on the Accounting
Server. See Viewing Quality Detail Records (QDRs)
.
To view call history:
1 From the EMS client Explorer tree, select the accounting server.
2 From the Properties tab, click the Endpoint Call History tab.
The Endpoint Call History table appears. For a description of each
attribute, view the context-sensitive help available for each attribute in
EMS.
Viewing Phone
Statistics
Use the Endpoint QoS Statistics tab to view the aggregate statistics you
selected on the VCX Call Processor.
The phone statistics that are sent to the XML Accounting Server do not
persist across reboots of the system, upgrades, or restarts of the
Accounting Server. However, the QoS data is not lost. The data is
available in the Quality Detail Records (QDR) stored on the Accounting
Server. See Viewing Quality Detail Records (QDRs)
.
To view phone statistics:
1 From the EMS client Explorer tree, select the accounting server.
2 From the Properties tab, click the Endpoint QoS Statistics tab.
The Endpoint QoS Statistics table appears. For a description of each
attribute, view the context-sensitive help available for each attribute in
EMS.
Viewing Quality
Detail Records (QDRs)
QoS statistics generate Quality Detail Records (QDRs), in XML format, that
are stored on the Accounting Server. These QDRs can be downloaded
and used to create reports.