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PROBLEM SOLVING
73
Questions and Answers
Below are the answers to some of the most
common queries.
Q
Why is there no sound or picture?
A
Check the television is not in standby
mode. Check the mains plug and all mains
connections.
Q
There is a picture, but why is there little or
no colour?
A
When using an external source, for instance,
a poor quality video tape, if there is little or
no colour, improvements may sometimes be
achieved. The colour is factory set to Auto to
automatically display the best colour system.
To check that you have the best colour:
a
With the external source playing, select
Colour System from the System Setup
menu.
System Setup
Auto Tuning
Colour System
Auto
Menu Language English
b
With
C
or
c
choose between Auto, PAL,
SECAM, NTSC 4.43 or NTSC 3.58.
Q
Why doesn’t the video/DVD being played
show on screen?
A
Make sure the media recorder or DVD player
is connected to the television as shown on
page 11, and then select the correct input by
pressing
o
.
Q
Why is there a picture but no sound?
A
Check all lead connections.
No sound or unacceptable format sound may
be received.
Check the volume has not been turned down
or that sound mute has not been selected.
Check shared audio settings.
Q
What else can cause a poor picture?
A
Interference or a weak signal. Try a di erent
television station. Manual Fine Tuning may
help.
a
Select the ATV Manual Tuning menu.
Highlight the station and press OK. Then
press
c
to select Manual Fine Tuning.
b
Using
B
or
b
adjust to get the best picture
and sound. Press OK and then EXIT.
ATV Manual Tuning
Manual Fine Tuning
I
A
1
C
2
0
Q
Why don’t the controls of the television
work?
A
Check that Panel Lock is not On.
Q
Why doesn’t the remote control work?
A
Check that the batteries aren’t dead or
inserted incorrectly.
Q
Why is the digital channel locked?
A
The channel has been locked in Channel Options
(see ’Digital settings – Channel Options’
section).
Q
Why are some of the digital subscription
channels unavailable?
A
Your subscription needs upgrading. Contact
your service provider.
Q
Why is the soundtrack in English when a
different audio language has been selected?
A
The programme is currently being broadcast
with an English soundtrack only.
Q
Why is there incorrect or no sound when in
DTV mode?
A
Press
s
to ensure the hard of hearing
option has not been selected.