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Shipping Information
Unpacking and Inspection
You should inspect your SSL/CSL or SSIL/CSIL hopper loader for possible shipping damage.
If the container and packing materials are in reusable condition, save them for reshipment if
necessary.
Thoroughly check the equipment for any damage that might have occurred in transit, such as
broken or loose wiring and components, loose hardware and mounting screws, etc. In case of
breakage, damage, shortage, or incorrect shipment, refer to the following sections.
In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier,
the responsibility of the Shipper ends at the time and place of shipment.
; Notify the transportation company’s local agent if you discover
damage.
; Hold the damaged goods and packing material for the examining
agent’s inspection. Do not return any goods to the manufacturer
before the transportation company inspection and authorization.
; File a claim against the transportation company. Substantiate the
claim by referring to the agent’s report. A certified copy of our
invoice is available upon request. The original Bill of Lading is
attached to our original invoice. If the shipment was prepaid, write us
for a receipted transportation bill.
; Advise the manufacturer regarding your wish for assistance and to
obtain an RMA (return material authorization) number.
Parcel Post Shipment
; Notify the manufacturer at once in writing, giving details of the loss
or damage. This information is required for filing a claim with our
insurance company.
; Hold the damaged goods with the container and packing materials for
possible inspection by postal authorities.
United Parcel Service Shipment
; Contact your local UPS office regarding damage and insurance
claims.
; Retain the container and packing.
; Notify the manufacturer at once.