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Troubleshooting
156
A connection is not established when you connect
the device to a computer
Ensure that the USB cable you are using is compatible with
●
your device.
Ensure that you have the proper drivers installed and
●
updated on your computer.
If you are a Windows XP user, ensure that you have
●
Windows XP Service Pack 3 or higher installed on your
computer.
Ensure that you have Samsung Kies 2.0 or Windows Media
●
Player 10 or higher installed on your computer.