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Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close
applications or reset the device to regain functionality. If your
device is still responsive and an application is frozen, close the
application with the task manager. If your device is frozen and
unresponsive, press and hold the Power key for 8-10 seconds.
If this problem persists, perform a factory data reset. In the
application list, select Settings
→
Back up and reset
→
Factory data reset
→
Reset device
→
Erase everything.
The device beeps and the battery icon is empty
Your battery is low. Recharge the battery to continue using
the device.
The battery does not charge properly or the device
turns off
If the battery will no longer charge completely, you need to
replace it with a new battery. Take your device to your local
Samsung Service Centre.
Your device is hot if touched
When you use applications that require more power or use
applications on your device for an extended period of time,
your device may feel hot. This is normal and should not affect
your device’s lifespan or performance.