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Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
86 – T A B L E • 3 Prompts by phrase name
PH_Box_GreetingIntro <Name> The person you are trying to reach... MB017
PH_Box_HasBeenPaged …has been paged MB030
PH_Box_HelloIHaveACallFor This is the voicemail system calling with a message
for <Name>. | extension <Number>.| Please enter
your personal ID now to receive the message.
SL017
DR012
SUBPH_NumberString
SR010
PH_Box_IfThisisUrgent If this is an urgent message, enter 9. SD023
PH_Box_InterruptTone <Interrupt tone> VC010
PH_Box_IsGone is out today. | is not available right now. | is on the
phone now.
MB004
MB003
MB005
PH_Box_LikeToEdit Thank you. Would you like to edit this message? SC014
PH_Box_MaxRecordingTime Exceeded I'm sorry, maximum recording time was exceeded. MB014
PH_Box_NameIsGone |<Name> The person you are trying to reach... |is
out today. | is not available right now. | is on the
phone now.|
MB017
MB004
MB003
MB005
PH_Box_NextEditMenu Thank you. If you'd like to add to your message,
enter 1; to listen to it, 2. | To rerecord, enter pound. |
Please select your type of edit by saying "add to,"
"listen," or "rerecord." | For urgent delivery, enter 9.
SL029
GL032
SC016
SD021
PH_Box_OfferReqHold [If you'd like to hold,] enter 1; to leave a message,
enter 2. | enter 1; continue leaving a message, 2. | To
try another extension, enter 3.
HD005
VC009
VC017
PH_Box_PleaseEnterCallback When you’re finished, enter “star.” | Please enter a
number where your call can be returned.
GL025
MB029
PH-Box_PleasePickup Please pickup... MB025
PH_Box_PleasePickUp You have a call on… MB032
PH_Box_PleaseWaitForPage Please hold while I page… MB024
PH_Box_RoutedByClient <Name> The person you are trying to reach... | has
transferred your call to <Name> | would like to
transfer you to <Name> | Your call has been
transferred to <Name> | Your call is being
transferred to <Name>
MB017
VC011
VC013
VC012
VC018
PH_Box_RoutedByClientChoices <Name> The person you are trying to reach... | To
transfer, enter 1. To leave a message for <Name> |
To transfer, enter 1. To continue leaving a message
for <Name> | [enter 2.]
MB017
VC014
VC015
DR015
PH_Box_SorryCantTakeMessage I'm sorry, I can't take a message now, but thanks for
calling.
GL012
PH_Box_SorryCantTalkNow |<Name>| I'm sorry, I can't talk to you now, please
call back.
GL015
PH_Box_ThankYou Thank you. Your |urgent| message has been sent. SR019
SR015
Phrase name Phrase text Includes prompts