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Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
Prompts by phrase name T A B L E • 3 –103
PH_Gst_HowNiceToHear How nice to hear from you! SL001
PH_Hold_AllStillBusy I'm sorry, all lines are |still| busy. HD001
HD002
PH_Hold_AttemptPutYou I will attempt to put you through. Please stay on the
line.
HD007
PH_Hold_HoldMusic <Music> HD023
HD024
HD025
HD026
HD027
HD028
HD029
HD030
HD031
HD032
PH_Hold_HoldOptions While you are holding | Remember|, you may enter
2 to leave a message, or 3 to try another extension
at any time.
HD008
HD009
VC007
VC008
PH_Hold_NameStillBusy |<Name> | The person you are trying to reach is |
still | on the phone | now|.
MB017
MB005
HD003
PH_Hold_NoLongerBusy I'm sorry, the line is no longer busy, but now it
doesn't answer.
HD022
PH_Hold_TooMany And I have too many lines holding already. HD021
PH_Hold_YouAreInLine Calls are answered in the order received|. You are
<Number> in line. | If you'd like | to hold | to
continue to hold, |please say Yes; | enter 1;| to |stop
holding, remain silent,| leave a message, enter 2|
remain silent.| to try another extension, enter 3. You
must enter a tone to remain connected. | There are
over 10 calls holding ahead of you.
HD004
HD010
HD011
HD012
HD013
HD014
HD015
HD016
HD017
HD018
HD019
HD005 HD033 HD034
HD006 HD020
PH_Leave_AskForExt Please enter the extension number | Or, to spell the
person's last name, enter pound pound.
SR012
SR047
PH_Leave_AskForExtOr Please enter the extension [number] <Number> for
groups | and remote sites. | Or, to spell the person's
last name, enter pound pound.
SR012
SR043
NT026
SUBPH_NumberString
SR047
PH_Leave_AskForGroupNumber Please enter the three digits of the group number. GR061
Phrase name Phrase text Includes prompts