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Doc. No. 8558 - Release 1.0
June 2004
Xen Mail CTI Conversation Guide T A B L E • 4 – 121
T A B L E • 4
Unnumbered prompts
Most of the voice fields for system prompts are
located on the Voice Prompt Editor screen.
Additional prompts are located on other screens
and are defined as unnumbered prompts. This
table provides a list of these unnumbered prompts,
grouped according to the console screen on which
they are located.
The list includes:
• The path and file name, including the OGM subdi-
rectory. “xx” designates your two-character lan-
guage code. For example “us” is English.
• A description of the prompt, including its location at
the console
• The prompt text
Unnumbered prompts
Path and file name Screen location Unnumbered prompt text
Prompt\Ogm\xx\0b-00-00\
0e-5a-80\Name.ogm
Application Screen page 3 Opening box
Prompt\Ogm\xx\0b-00-00\
0e-5a-80\Day.ogm
Application Screen page 3 Hello, Voice Messaging System. You may enter an
extension at anytime. If you don’t know the extension, enter
411 for a directory. Otherwise, please stay on the line, and
an operator will be right with you.
Prompt\Ogm\xx\0b-00-00\
0e-5a-80\Night.ogm
Application Screen page 3 Hello, Voice Messaging System. You may enter an
extension at anytime. If you don’t know the extension, enter
411 for a directory. Otherwise, please answer the following
questions, and I’ll make sure your message gets attention.
Prompt\Ogm\xx\0b-00-00\
02-00-00\Name.ogm
Application Screen page 4 The operator box
Prompt\Ogm\xx\0b-00-00\
02-00-00\Day.ogm
Application Screen page 4 I’m sorry the operator is currently unavailable. To try again,
enter 0. Otherwise, please answer the following questions,
and I’ll make sure your message gets attention.
Prompt\Ogm\xx\0b-00-00\
02-00-00\Night.ogm
Application Screen page 4 You’ve reached our office after hours. No operator is on
duty now. You may leave a message by answering the
following questions and I’ll make sure your message gets
attention.
Prompt\Ogm\xx\0b-00-00\
02-00-00\Alt.ogm
Application Screen page 4 No operator is on duty now. You may leave a message by
answering the following questions and I’ll make sure your
message gets attention.
Prompt\Ogm\xx\0b-00-00\
02-00-00\Intro.ogm
Application Screen page 4 I’ll transfer you now.
Prompt\Ogm\xx\0b-00-00\
06-00-00\Name.ogm
Application Screen page 7 The public fax box.
Prompt\Ogm\xx\System\
Allsubs.ogm
Groups Directory All Subscribers group.
Prompt\Ogm\xx\09-3c-40\
03-Cb-80\Name.ogm
Groups Directory All sales people.