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Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
122 – T A B L E • 4 Unnumbered prompts
Prompt\Ogm\xx\0b-01-00\
03-E6-80\Name.ogm
Groups Directory Sales.
Prompt\Ogm\xx\0b-01-00\
03-E6-81\Name.ogm
Groups Directory Shipping.
Prompt\Ogm\xx\0b-01-00\
03-E6-82\Name.ogm
Groups Directory Technical Support.
Prompt\Ogm\xx\0b-01-00\
03-E6-83\Name.ogm
Groups Directory Accounts.
Prompt\Ogm\xx\0b-01-00\
0c-E6-80\Name.ogm
Groups Directory Numeric directory.
Prompt\Ogm\xx\0b-01-00\
c-E6-81\Name.ogm
Groups Directory Customer service.
Prompt\Ogm\xx\09-3c-40\
07-76-40\Name.ogm
Personal Directory Les Larson
Prompt\Ogm\xx\09-3c-40\
09-3c-40\Name.ogm
Personal Directory Sandy Simmons
Prompt\Ogm\xx\09-3c-40\
02-22-C0\Name.ogm
Transaction Directory Voice detect box.
Prompt\Ogm\xx\09-3c-40\
02-22-C0\Day.ogm
Transaction Directory If your telephone does not have a touchtone keypad, you
may continue by using your voice. To do this, you will say
yes for yes, or remain silent for no. To continue by using
your voice, say yes. Otherwise remain silent to go to the
operator.
Prompt\Ogm\xx\09-3c-40\
02-35-40\Name.ogm
Transaction Directory Technical Support.
Prompt\Ogm\xx\09-3c-40\
02-35-40\Day.ogm
Transaction Directory All of our support lines are currently busy. Please hold for
the operator.
Prompt\Ogm\xx\09-3c-40\
02-35-40\Night.ogm
Transaction Directory You have reached our Technical Support department.
Normal hours are 6 a.m. to 6 p.m. Monday through Friday.
Please call back during our regular business hours.
Prompt\Ogm\xx\09-3c-40\
02-35-40\Intro.ogm
Transaction Directory I’ll transfer you now.
Prompt\Ogm\xx\09-3c-40\
02-3e-40\Name.ogm
Transaction Directory The sales box.
Prompt\Ogm\xx\09-3c-40\
02-3e-40\Day.ogm
Transaction Directory You have reached our sales department. All lines are
currently busy. Please hold on and the operator will be right
with you.
Prompt\Ogm\xx\09-3c-40\
02-3e-40\Night.ogm
Transaction Directory You have reached our sales department. Normal business
hours are from 8 a.m. to 5 p.m. Monday through Friday.
Please call back during these times.
Prompt\Ogm\xx\09-3c-40\
02-3e-40\Intro.ogm
Transaction Directory I’ll transfer you now.
Prompt\Ogm\xx\09-3c-40\
02-B5-40\Name.ogm
Transaction Directory The directory box.
Prompt\Ogm\xx\09-3c-40\
02-B5-40\Day.ogm
Transaction Directory For sales, enter 1; for support, 2; for a list of all personnel, 3.
Once again: for sales, 1; for support, 2; for a list of all
personnel, 3.
Unnumbered prompts (Continued)
Path and file name Screen location Unnumbered prompt text