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Xen Mail CTI Conversation Guide
Doc. No. 8558 - Release 1.0
June 2004
60 – T A B L E • 2 Prompts and phrase names by prompt number
GR072 Local access group... PH_Group_OpenLocalNameAndOrNumber
HD001 I'm sorry, all lines are busy. PH_Hold_AllStillBusy
HD002 I'm sorry, all lines are still busy. PH_Hold_AllStillBusy
HD003 ...is still on the phone... PH_Hold_NameStillBusy
HD004 Calls are answered in the order received. PH_Hold_YouAreInLine
HD005 If you'd like to hold, enter 1; to leave a message, enter 2. PH_Hold_YouAreInLine
PH_Box_OfferReqHold
HD006 To continue to hold, enter 1; to leave a message, 2; to try
another extension, 3. You must enter a digit to remain
connected.
PH_Hold_YouAreInLine
HD007 I will attempt to put you through; please stay on the line. PH_Hold_AttemptPutYou
HD008 While you are holding, you may enter 2 to leave a
message, or 3 to try another extension at any time.
PH_Hold_HoldOptions
HD009 Remember, you may enter 2 to leave a message, or 3 to try
another extension at any time.
PH_Hold_HoldOptions
HD010 You are first in line. PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD011 You are second in line. PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD012 You are third in line. PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD013 You are fourth in line. PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD014 You are fifth in line. PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD015 You are sixth in line. PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD016 You are seventh in line PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD017 You are eighth in line. PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD018 You are ninth in line. PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD019 You are tenth in line. PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD020 There are over 10 calls holding ahead of you. PH_Hold_YouAreInLine
PH_Fax_YouAreInLine
HD021 And I have too many lines holding already. PH_Hold_TooMany
HD022 I'm sorry the line is no longer busy, but now it doesn't
answer.
PH_Hold_NoLongerBusy
HD023 <Hold music 0> PH_Hold_HoldMusic
HD024 <Hold music 1> PH_Hold_HoldMusic
HD025 <Hold music 2> PH_Hold_HoldMusic
Prompt Prompt text by prompt number Phrase(s) containing prompt