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HMP Release 2.0 for Windows Software Installation Guide — December 2005 45
Troubleshooting
This cleanup utility is needed because the uninstall does not delete files or registry keys created
after the install has completed. These remaining files result in the HMP directory structure not
being deleted by the uninstall.
The cleanup utility deletes the entire HMP directory hierarchy and known log files which may be
located in other directories. In addition, registry keys created after completion of the install (for
example, detection or runtime) are removed.
When the cleanup utility is run automatically from the install, it will skip frustatus.log and
rtferror.log, leaving them on your system. This is not harmful and most users need not be
concerned about these files.
The cleanup utility is not a substitute for performing an uninstall of a previous release of HMP. You
must perform an uninstall before running the cleanup utility.
To find out more about what this utility does and how to use it manually, and to obtain updated versions of the
utility (which will continue to be enhanced outside of this HMP releases), go to
http://resource.intel.com/telecom/support/tnotes/tnbyos/2000/tn020.htm.
If you want to understand the role of the cleanup utility in the context of installing the HMP Software, refer to
the beginning of the install procedure in Section 2.3, “Performing a Full Install of the Software”, on page 20.
If you want to understand the role of the cleanup utility in the context of uninstalling the HMP Software, refer
to the end of the procedure in Chapter 3, “Uninstalling the Software”