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HMP Release 2.0 for Windows Software Installation Guide — December 2005 43
Troubleshooting
this case, all you have to do is set the “Found New Hardware Wizard” to search for and load the
drivers automatically, and click Next and then Finish.
However, if the “Found New Hardware Wizard” does not appear and/or the board is not shown on
the DCM main screen, you must perform the following:
1. Right click on the My Computer icon on your desktop.
2. Select Properties from the menu that appears.
3. Select the Hardware tab.
4. Click the Device Manager button.
5. On the Device Manager screen, the board that is not being detected will be shown with a (?) or
(!).
6. Right click on this board and select Update Driver on the menu that appears.
7. The Hardware Update Wizard appears. Select “Install the Software Automatically” and click
Next and then Finish.
You should now be able to detect the board using DCM.
4.7 Repairing an Installation
If your installation of Intel NetStructure
®
Host Media Processing (HMP) Software Release 2.0 for
Windows becomes damaged and you want to re-install all the same features you had previously
installed, follow this procedure:
1. If HMP is currently running, close all telephony applications that are currently running in the
system and stop the system. The HMP system is stopped using the configuration manager
(DCM)
. From the DCM main window, click the Stop System option from the System pull-
down menu or click the Stop All Enabled Devices icon. Then close DCM by clicking the
close button at the upper right corner of the DCM window.
Note: Make sure you also perform the above step and close the DCM from every remote
connection (if applicable).
If you do not stop the HMP system, setup will automatically stop the HMP system. However,
if DCM is still open, setup will inform you (with a popup message, see Figure 8) that it is
open, and exit. At that point, you can close DCM and restart the installation procedure (to
repair the installation).
2. Rerun the setup program by doing one of the following:
• Insert the CD-ROM with the HMP Release 2.0 software and select Install Intel
®
Software from the navigation screen.
• Locate and run the setup.exe file for HMP Release 2.0.