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32 HMP Release 2.0 for Windows Software Installation Guide — December 2005
Installing the Software
Notes: 1. It is recommended that you back up the drive on which the software is installed before you
proceed.
2. A log file captures what happens during this process. For more information, refer to Section 4.3,
“Installation Log Files”, on page 40.
2.7.1 Using Add/Remove Programs
To add and/or remove programs using Add/Remove Programs, follow this procedure:
1. If HMP is currently running, close all telephony applications that are currently running in the
system and stop the system. The HMP system is stopped using the configuration manager
(DCM)
. From the DCM main window, click the Stop System option from the System pull-
down menu or click the Stop All Enabled Devices icon. Then close DCM by clicking the
close button at the upper right corner of the DCM window.
Note: Make sure you also perform the above step and close the DCM from every remote
connection (if applicable).
If you do not stop the HMP system, setup will automatically stop the HMP system. However,
if DCM is still open, setup will inform you (with a popup message, see Figure 8) that it is
open, and exit. At that point, you can close DCM and restart the installation procedure (to add
or remove features).
2. Invoke the Control Panel and select Add/Remove Programs. In the list of currently installed
programs, select the name of the HMP release. Figure 4 shows an example of what the selected
item might look like. Note that there is a link to support information.
Figure 4. Adding or Removing Features Using Change in Add/Remove Programs
3. Click Change.
4. The Select Features screen will appear. The items that are already installed will be checked.
Select additional items or de-select (un-check) items. Note that if you select new items, the
original distribution medium used to install the HMP Release 2.0 software must be available
(CD or network share). If you de-select an item, it will be uninstalled.
5. When you are finished making your selections on the Select Features screen, click Next.
A Setup Status screen will show the progress of the maintenance action. This screen also
shows you what is being installed and where it is being installed.
6. After the software has been modified, you will see the Maintenance Complete screen. This
screen will indicate whether a reboot is required. If a reboot is required, choose to reboot now.