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HMP Release 2.0 for Windows Software Installation Guide — December 2005 37
4
4.Troubleshooting
This chapter provides the following troubleshooting information:
• General Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
• Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
• Installation Log Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
• APIC Timer Incompatible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
• Disabling the Windows Driver Signing Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
• Board Detection Fails When a Board is Installed After the HMP Software . . . . . . . . . 42
• Repairing an Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
• Uninstall Cleanup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4.1 General Guidelines
Refer to Section 2.1, “Prerequisites for Software Installation”, on page 13 and make sure that all of
the necessary procedures were performed. You can also check the online Release Update for the
latest information about any issues, restrictions, or limitations that may affect the installation.
Solutions to many problems can be found in the technical notes on the Intel
®
Telecom Support
Resources web site at http://developer.intel.com/design/telecom/support/.
4.2 Error Messages
Following are error messages you may encounter while installing the software. The messages have
been grouped into the following categories:
• Conditions Preventing Installation
• APIC Timer
• Silent Install
• Security Alert - Driver Installation
• Open Application Detected
• Other Event Driven Errors