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OWNER’S MANUAL
ANDERSEN One-Year Limited Warranty
Andersen Products, Inc. (“Andersen”) warrants that this Anprolene© Sterilizer (“Product”) is free from defects in mate-
rial and workmanship that result in Product failure during normal usage, according to the following terms and condi-
tions:
1. The limited warranty for the Product extends for ONE (1) year beginning on the date of the purchase of the Product.
2. The limited warranty extends to the original purchaser of the Product (“Consumer”) and is not assignable or trans-
ferable to any subsequent purchaser/end-user.
3. The limited warranty extends only to Consumers who purchase the Product in the United States, Canada and Ja-
pan, Mexico, Central and South America and the Caribbean.
4. During the limited warranty period, Andersen will repair, or replace, at Andersen's option, any defective parts, or any
parts that will not properly operate for their intended use with new or factory rebuilt replacement items if such repair or
replacement is needed because of product malfunction or failure during normal usage. No charge will be made to the
Consumer for any such parts. Andersen will also pay for the labor charges incurred by Andersen in repairing or re-
placing the defective parts. The limited warranty does not cover defects in appearance that are cosmetic or decorative.
Andersen's limit of liability under the limited warranty shall be the actual cash value of the Product at the time the Con-
sumer returns the Product for repair, determined by the price paid by the Consumer for the Product less a reasonable
amount for usage. Andersen shall not be liable for any other losses or damages. These remedies are the Consumer’s
exclusive remedies for breach of warranty.
5. Upon request from Andersen, the Consumer must prove the date of the original purchase of the Product by a dated
bill of sale or dated itemized receipt.
6. The Consumer shall bear the cost of shipping the Product, or any part thereof, to Andersen in Haw River, North
Carolina. Andersen shall bear the cost of shipping the Product, or any part thereof, back to the Consumer after the
completion of service under this limited warranty.
7. The Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are
applicable:
a) The Product has been subject to abnormal use, abnormal conditions, improper storage, exposure to moisture or
dampness, unauthorized modifications, unauthorized connections, un-authorized repair, misuse, neglect, abuse, acci-
dent, alteration, improper installation, or other acts which are not the fault of Andersen, including damage caused by
shipping.
b) The Product has been damaged from external causes such as collision with an object, or from fire, flooding, sand,
dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or theft, blown
fuse, or improper use of any electrical source, or damage caused by the connection to other products not recom-
mended for interconnection by Andersen.
c) Andersen was not advised by the Consumer in writing of the alleged defect or malfunction of the Product within
fourteen (14) days after the expiration of the applicable limited warranty period.
d) The Product serial number plate has been removed, defaced or altered.
8. If a problem develops during the limited warranty period, the Consumer shall take the following step-by-step proce-
dure:
a)The Consumer shall contact the place of purchase to describe the alleged defect or malfunction of the Product and
obtain a Return Authorization Number (“RMA”)
b) The Consumer shall return the Product to the place of purchase for repair or replacement processing.
c) If “b” is not convenient because of distance (more than 100 miles) or for other good cause, the Consumer shall ship
the Product prepaid and insured to:
Andersen, Products, Inc.
Attn: Repair Department
3202 Caroline Drive
Health Science Park
Haw River, NC 27258 USA
d) The Consumer shall include a return address, daytime phone number and/or fax number, complete description of
the problem, proof of purchase and service agreement (if applicable). Expenses related to removing the Product from
an installation are not covered under this limited warranty.
e) The Consumer will be billed for any parts or labor charges not covered by this limited warranty. The Consumer will
be responsible for any expenses related to reinstallation of the Product.
f) Andersen will repair or authorize the repair of the Product under the limited warranty within 15 days after receipt of
the Product by Andersen or an Andersen authorized service center. If Andersen cannot perform repair covered under
this limited warranty within 15 days, or after a reasonable number of attempts to repair the same defect, Andersen at
its option, will provide a replacement Product or refund the purchase price of the Product less a reasonable amount for
usage.
© Andersen Products Ltd