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Additional information
Troubleshooting
! Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the points
below and the [FAQ] for the [DDJ-SR] on the Pioneer DJ support site.
Sometimes the problem may lie in another component. Inspect the other components and electrical appliances being used. If the problem cannot
be rectified, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.
! This unit may not operate properly due to static electricity or other external influences. In this case, proper operation may be restored by turning the
power off, waiting 1 minute, then turning the power back on.
Problem Check Remedy
The power is not turned on. Is the [ON/OFF] switch for power supply set to
[ON]?
Set the [ON/OFF] switch for power supply to [ON].
Is the included USB cable properly connected? Connect the included USB cable properly.
Is the supply of power from the connected com-
puter’s USB port insufficient?
Connect to a USB port providing sufficient power.
If devices not being used for the DJ performance are connected to other USB
ports, also disconnect them to provide sufficient power.
Try running the connected computer with the power supplied from an AC power
source rather running it on the battery.
This unit is not recognized. Is the included USB cable properly connected? Connect the included USB cable properly.
Are you using a USB hub? USB hubs cannot be used. Connect the computer and this unit directly using
the included USB cable.
Is the driver software properly set? (Windows) Set the driver software properly. (With Mac OS X, no driver software is neces-
sary.) (page 4)
Are you using the latest version of the Serato DJ
software?
Update the software to the latest version.
Is “Setting for using DJ software other than Serato
DJ” set in utilities mode 1?
Set “Setting for using Serato DJ” in utilities mode 1.
Tracks are not displayed in the library. Have music files been imported? Import the music files properly.
For details on importing music files, see the Serato DJ software manual.
Is a crate or subcrate that does not contain any
tracks selected?
Either select a crate or subcrate that contains any tracks or add tracks to the
crate or subcrate.
iTunes tracks are not displayed in
the library.
Is [Show iTunes Library] at the [Library +
Display] tab in the [SETUP] menu checked?
Check [Show iTunes Library].
For details on importing music files, see the Serato DJ software manual.
Is a crate or subcrate that does not contain any
tracks selected?
Either select a crate or subcrate that contains any tracks or add tracks to the
crate or subcrate.
No sound or small sound. Are the [TRIM] control, channel faders, crossfader
and [MASTER LEVEL] control set to the proper
positions?
Set the [TRIM] control, channel faders, crossfader and [MASTER LEVEL] control
to the proper positions.
Are the connected powered speakers, etc., prop-
erly set?
Properly set the external input selection, volume, etc., on the powered speakers, etc.
Are the connection cables properly connected? Connect the connection cables properly.
Are the terminals and plugs dirty? Clean the terminals and plugs before making connections.
Is the driver software properly set? (Windows) Set the driver software properly. (With Mac OS X, no driver software is neces-
sary.) (page 4)
Distorted sound. Is the [MASTER LEVEL] control set to the proper
position?
Adjust the [MASTER LEVEL] control so that the master level indicator’s orange
indicator lights at the peak level.
Is the audio level being input to the [AUX IN] and
[MIC] terminals set to a suitable level?
Set the audio level input to the terminals to a suitable level for the connected
devices.
Is the [TRIM] control set to the proper position? Adjust the [TRIM] control so that the channel level indicator’s orange indicator
lights at the peak level.
Is a device with a high output level (such as a wire-
less microphone) connected?
When a wireless microphone or other device with a high output level is con-
nected, the sound of the microphone may be distorted. If the output level can be
switched or the gain can be adjusted, adjust the signal level input to this unit’s
microphone jack to the lowest level possible.
For details, see the operating instructions of the connected device you are using.
The standard input level/input impedance of this unit’s microphone jack is
–52 dBu/10 kW.
Sound being played is interrupted
when using DJ software.
Is the driver software’s latency value suitable? Set the driver software’s latency to a suitable value.
Set the DJ software’s latency to a suitable value.
Volume of device connected to [AUX
IN] terminals is low.
Is the [AUX IN] terminals’ [VOL] control set to the
proper position?
Set the audio level to a suitable level for the connected device. (page 22)
Sound is interrupted when the ASIO
driver is set.
Has the ASIO driver been set with Serato DJ
running?
Set the ASIO driver before launching Serato DJ. (page 6)
The indicator flashes and operation
is strange.
— It is sometimes possible to restore normal operation by disconnecting the
included USB cable, waiting at least 1 minute, then reconnecting the USB cable.
If the same problem persists, disconnect the USB cable then request repairs.