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Appendix A
Customer Communication
For your convenience, this appendix contains forms to help you gather the information necessary
to help us solve technical problems you might have as well as a form you can use to comment on
the product documentation. Filling out a copy of the Technical Support Form before contacting
National Instruments helps us help you better and faster.
National Instruments provides comprehensive technical assistance around the world. In the U.S.
and Canada, applications engineers are available Monday through Friday from 8:00 a.m. to
6:00 p.m. (central time). In other countries, contact the nearest branch office. You may fax
questions to us at any time.
Electronic Services
Bulletin Board Support
National Instruments has BBS and FTP sites dedicated for 24-hour support with a collection of
files and documents to answer most common customer questions. From these sites, you can also
download the latest instrument drivers, updates, and example programs. For recorded
instructions on how to use the bulletin board and FTP services and for BBS automated
information, call (512) 795-6990. You can access these services at:
• United States: (512) 794-5422 or (800) 327-3077
Up to 14,400 baud, 8 data bits, 1 stop bit, no parity
• United Kingdom: 01635 551422
Up to 9,600 baud, 8 data bits, 1 stop bit, no parity
• France: 1 48 65 15 59
Up to 9,600 baud, 8 data bits, 1 stop bit, no parity
FaxBack Support
FaxBack is a 24-hour information retrieval system containing a library of documents on a wide
range of technical information. You can access FaxBack from a touch-tone telephone at the
following number: (512) 418-1111.