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Problem Check Remedy
Operation of rekordbox becomes unstable. Are you using softwares other than rekordbox at the same
time?
Quit other applications to decrease the load on the computer.
If operation continues to be unstable, try disabling the wireless network or other wireless
connections, antivirus software, the screen saver, the low power mode, etc.
When other USB devices are connected to the computer. Disconnect other USB devices from the computer.
When another USB audio device is connected to the computer at the same time, it may not
operate or be recognized normally.
Are you using a USB hub? USB hubs cannot be used. Connect the computer and this unit directly using the included
USB cable.
There is a problem with the USB port to which this unit is
connected.
If your computer has multiple USB ports, try connecting this unit to a different USB port.
Is this unit connected to a notebook computer running on
its battery?
Supply power to the notebook computer from an AC power supply.
(Depending on the notebook computer’s settings, the low power mode may be set when the
computer is running on its battery, automatically reducing the performance of the computer
itself.)
The USB buffer size is too small. Enlarge the USB buffer size. (page 18)
The fader start function does not work. Is a cue set? Set the cue.
Only one track deck is display on the screen.
The platter is not displayed on the track
deck.
Is rekordbox set to the [EXPORT] mode? Click the area indicated by [EXPORT] at the upper left of the screen, and then select
[PERFORMANCE].
Has rekordbox dj been activated? Enter the rekordbox dj license key included with this unit on the [Preferences] > [License]
screen of rekordbox. For details on the activation, see the rekordbox Manual.