Control panel message Description Recommended action
10.91.00 CARTRIDGE ERROR
REPLACE BLACK CARTRIDGE
An error has occurred in the cartridge 1. Open the cartridge door.
2. Remove the print cartridge, and then
reinstall it.
3. Close the cartridge door.
4. Turn the product off and then on.
5. Verify that a genuine HP print cartridge
is installed in the product.
6. Install another print cartridge.
7. Verify that the memory tag PCA is
installed in the product.
8. Verify that the memory tag connector is
firmly seated in connector J1703 on the
ECU. You might have to remove the
main cooling fan to see this connection.
10.XX.YY SUPPLY MEMORY ERROR The product cannot read or write to the print
cartridge memory tag, or the memory tag is
missing.
10.00.0Y = memory is defective
10.10.0Y = memory is missing
1. Open the cartridge door.
2. Remove the print cartridge, and then
reinstall it.
3. Close the cartridge door.
4. Turn the product off and then on.
5. Verify that a genuine HP print cartridge
is installed in the product.
6. Verify that the memory tag PCA is
installed in the product.
7. Verify that the memory tag connector is
firmly seated in connector J1703 on the
ECU. You might have to remove the
main cooling fan to see this connection.
8. Install another print cartridge.
11.XX INTERNAL CLOCK ERROR
To continue press OK
The real time clock has experienced an error.
XX = 01: Dead clock battery
XX = 02: Dead real time clock
Printing can continue, but a prompt appears
every time you turn on the product. To resolve
the issue:
1. Power cycle the product to see if the
prompt clears.
2. If possible, print a configuration page to
record product information, and then
perform an NVRAM initialization routine.
If the initialization routine is successful,
you must re-enter several configuration
parameters (such as the page count and
the serial number).
3. If the error persists, replace the
formatter PCA.
Table 3-7 Control-panel messages (continued)
198 Chapter 3 Solve problems ENWW
