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1. If the child restraint buckle or harness release lever
sticks or you cannot get the straps tight enough around
child: DO NOT LUBRICATE. Check around lever and retractor for
dropped food, sticky spilled drinks, dirt, leaves, etc.
Clean with
warm water and/or remove object with tweezers.
If you cannot get
the harness to adjust and remain tight with the buckle securely
locked, do not use the child restraint.
2. If your harness twists: Straighten the harness each time you
put your child in the child restraint to help prevent twisting. Lock
the buckle and tighten harness and it will be ready for next use.
3. If your infant sits too upright in the rear-facing position:
If your vehicle seat slopes so much that your infant is sitting
upright, you may place a rolled
towel(s) or foam pool noodle(s)
under the front of the child
restraint so that the level line on
the side of the plastic shell is
level (horizontal). Check often to
be sure padding is still in place
and the vehicle belt is tight.
4. Locate a Child Safety Seat Inspection Station for hands
on training on how to use your child restraint: Visit your
local Child Passenger Inspection Station or go to http://www.
nhtsa.dot.gov/cps/cpsfitting/index.cfm to find your closest station.
Trouble Shooting
Using padding that tilts the child restraint
farther back than the level-to-ground line can
result in serious injury or death.
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Complete the form below. Your model number with color code and
manufacturer date code MUST be included on the form to ensure
proper replacement parts. Your model number with color code and
the date code can be found on a sticker on the side of child restraint.
Payment in U.S. dollars must accompany your order. Choose parts
needed from the list on the next page.
Return the form with payment to:
Dorel Juvenile Group, Inc.
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609
Fax orders to: 1-800-207-8182
Please make money orders payable to Dorel Juvenile Group, Inc. Fill
in the area below to charge to Visa or Mastercard. We do not accept
personal checks or Discover Card. All outside of U.S. and Canada
MUST use credit card.
Ship To (Please Print): _________________________________
Name: _____________________________________________
Address: ___________________________________________
City: ______________________________________________
State/Province: __________________________ Zip _________
Telephone: _________________________________________
Email Address: ______________________________________
We MUST have this information
to process your order:
Model Number (8 to 9 characters): ____________________
Manufacture Date (mm/dd/yyyy): _____________________
Replacement Parts Order Form