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APPENDIX A: Troubleshooting
QuadraSynth Reference Manual 123
return the unit. All units must be shipped prepaid and COD shipments will not be
accepted.
For prompt service, indicate the RA number on the shipping label. If you do not have
the original packing, ship the QuadraSynth in a sturdy carton, with shock-absorbing
materials such as styrofoam pellets (the kind without CFCs) or Òbubble-packÓ
surrounding the unit. Shipping damage caused by inadequate packing is not covered
by the Alesis warranty.
Tape a note to the top of the unit describing the problem, include your name and a
phone number where Alesis can contact you if necessary, as well as instructions on
where you want the product returned. Alesis will pay for standard one-way shipping
back to you on any repair covered under the terms of this warranty. Next day service
is available for a surcharge.
Field repairs are not normally authorized during the warranty period, and repair
attempts by unqualified personnel may invalidate the warranty.
Service address for customers in the USA:
Alesis Product Support
3630 Holdrege Avenue
Los Angeles, CA 90016
Customers outside the USA:
Contact your local Alesis dealer for warranty assistance. Do not return products to
the factory unless you have been given specific instructions to do so.