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Problem Possible Cause Solution
If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest
authorized service center or contact Power Wheels
®
Consumer Relations toll-free at 1-800-348-0751.
Hint! For faster service when calling Consumer Relations, completely charge the battery before calling and have
the following available by the phone:
• vehicle,
• vehicle model number (see label in battery compartment),
• vehicle production run number (see label in battery compartment).
Sometimes the vehicle doesn’t Loose wire or connector Check all wires around the motors and all connectors to
run, but other times it does make sure they are tight.
Motor or electrical switch damage Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
When the go foot pedal is Loose wire or connector Check all wires around the motors and all connectors
pressed, the vehicle won’t to make sure they are tight.
run without a push
“Dead Spot” on motor Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Loud clacking or grinding Broken gears Contact your local Power Wheels
®
authorized service
noise from a motor-gearbox center for diagnosis and repair.
Charger gets warm during use It is normal for some chargers to get No action required.
warm during use and is not reason
for concern. If your charger does not get warm during
use, it does not mean that it is not working properly.
Battery makes a sizzling or It is normal for some battery to No action required.
gurgling noise when charging make noise and swell slightly while
charging and is not reason for If your battery does not make noise or swell slightly
concern. during charging, it does not mean that it is
not accepting the charge.
Problems and Solutions Guide
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