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ISDN Software Reference for Linux and Windows
10
The following sections contain examples of typical applications for terminate and
drop-and-insert configurations.
Terminate Configuration Applications
Dialogic ISDN products in a terminate configuration with one or more resource
boards (for example, voice boards) allow for the development of a variety of
applications, such as the following:
• Audiotex applications allow users to retrieve and listen to pre-recorded
messages over the telephone. In some simpler applications, the user’s only
action is to initiate the call. More complex applications may require the user
to respond to one or more prompts using, for example, the touch tone keys on
the telephone.
• Telemarketing applications use voice processing technology to facilitate a
high volume of inbound/outbound calls. The calls depend upon an operator-
assisted transaction and/or are motivated by a specific event, such as the need
to quickly distribute a promotional or informational message to a targeted
audience of phone users.
• Host Interactive Voice Response (HIVR) applications enable fully
automated transaction processing or transaction passing to occur over the
telephone. Examples of these applications include, but are not limited to,
banking by phone, order entry systems, and inventory control services.
• Central Office (CO) Voice Mail applications include many kinds of
solutions which enable users to store and forward or record and retrieve voice
messages. These applications may be simple and operate like an answering
machine, or they may be more complex and include automated attendant
functions.
Drop-and-Insert Configuration Applications
Dialogic ISDN products can be placed in a variety of drop-and-insert
configurations, providing all the features and benefits of terminate configurations,
plus the ability to access an operator or another call. Drop-and-insert
configurations allow calls to be passed from one network module to another
network module. The following types of applications are provided by
drop-and-insert configurations: