Problems with Auxiliary Equipment
Standard Device Does Not Answer
Possible Cause: A standard device (such as a fax machine or answering machine) does
not answer intercom calls or transferred calls because it does not recognize the distinctive
ringing pattern used by the system.
What to do: Change the extension’s setting for Distinctive Ring (#308) to Not Active, so
the extension uses the same ringing for intercom and transferred calls as it does for
outside calls.
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If the device works properly, the problem is solved.
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If the problem remains, call the hotline.*
Standard Device Does Not Dial Out Properly
Possible Cause: A standard device with autodialing (such as a modem) does not
recognize the intercom dial tone generated by the system.
What to do: Change the setting for Intercom Dial Tone (#309) for the extension to
Machine, so the system generates outside line dial tone for the extension.
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If the device works properly, the problem is solved.
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If the problem remains, call the hotline.*
Poor Transmission Quality on Modem
Possible Cause: A high-speed modem is connected through an extension jack on the
control unit to a standard central office telephone line; but the line quality is not sufficient to
generate a clear signal when the modem transmits through the system interface.
What to do: Either connect the modem directly to the network interface jack for a line, or
contact your local telephone company for information about upgrading the line quality.
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If the device works properly, the problem is solved.
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If the problem remains, call the hotline.*
Call Records Wrap on SMDR Printout
Possible Cause: SMDR Talk Time (#611) is set to Active and SMDR Output Format
(#610) is set to 24 digits, causing the combined length of the fields for a call record to be
greater than the 80 characters supported by your printer.
What to do: Reduce the font size or increase the characters-per-inch setting for the printer.
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If the call records print without wrapping to the next line, the problem is solved.
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If the problem remains, change the output format back to 15 digits.
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In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your
Lucent Technologies Representative or local Authorized Dealer.
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Troubleshooting
