Possible Cause 6: One or more local phone company lines in the pool are faulty.
What to do: At extension 10, try to access each individual line assigned to the pool.
■
If the lines accessed from individual line buttons on extension 10 are still faulty, refer
to Possible Cause 7 in “Other Problems with Phones: Trouble Making Outside Calls.”
■
If the problem remains, call the hotline.*
Calls are Answered Automatically
A call rings once, then disappears as if it were answered.
Possible Cause 1: Automatic System Answer or Direct Extension Dial is turned on.
What to do: Check to see if Automatic System Answer or Direct Extension Dial is
turned on.
■
If Automatic System Answer or Direct Extension Dial is turned on, turn it off by
pressing the programmed button at extension 10.
■
If Automatic System Answer or Direct Extension Dial is not turned on, go to Possible
Cause 2.
Possible Cause 2: An auxiliary device answers when it should not (this could occur with a
fax machine, voice messaging system, answering machine, or modem).
What to do: Be sure the device is set to answer correctly. If the device answers before it
should, adjust it to answer on a later ring. If the device should not answer calls at all, turn
off its auto-answer feature. Refer to the device’s user manual.
■
For every auxiliary device connected to your system, either set the device itself to
answer on a later ring (when the Line Ringing for the device’s extension is set to
Immediate Ring) or set the extension’s Line Ringing to Delayed Ring. For a voice
messaging system, check all of the settings associated with it. See page 2-13 for a
summary of procedures associated with the voice messaging system and Chapter 5
for complete details on each feature. If the auxiliary device no longer answers calls
automatically, the problem is solved.
■
If the problem remains, call the hotline.*
✽
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your
Lucent Technologies Representative or local Authorized Dealer.
Troubleshooting
6-11
