System Phone Does Not Work
Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of system phone.
What to do: Plug the modular telephone cord into the correct jack—see the PARTNER II
Communications System Installation guide for instructions.
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If the phone works properly, the problem is solved.
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If the problem remains, go to Possible Cause 2.
Possible Cause 2: Phone needs to be reset.
What to do: Unplug the cord from the base of the problem phone. With the handset hung
up, plug the cord in again.
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If the phone works properly, the problem is solved.
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If the problem remains, go to Possible Cause 3.
Possible Cause 3: The telephone is defective.
What to do: Unplug the cord from the base of the problem phone. Then plug the cord into
a phone that you know works.
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If the replacement phone works, the problem phone is faulty. Call the hotline* to
arrange for a replacement.
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If the replacement phone does not work, go to Possible Cause 4.
Possible Cause 4: The telephone cord is defective.
What to do: Unplug the cord from the base of the phone and the wall jack. Replace the
cord with a cord that you know works.
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If the phone works, the cord is faulty. Call the hotline* to arrange for a replacement.
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If the phone does not work and it is part of a combination extension, see “Problems
with Combination Extensions: Phone Does Not Work Properly,” Possible Cause 3.
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If the phone does not work and it is not part of a combination extension, call the
hotline.*
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In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your
Lucent Technologies Representative or local Authorized Dealer.
Troubleshooting
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