Other Problems with Phones
Trouble Making Outside Calls
Trouble making outside calls could be one of the following:
■ You hear a dial tone, but the dial tone continues as you try to dial.
■
You hear a dial tone, which cuts off when you dial, but the line does not ring.
■
You hear a busy signal as you dial.
■
You hear nothing at all.
Possible Cause 1: Forced Account Code Entry is assigned to the extension.
What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension.
If it is, enter a valid account code.
■ If you can make a call, the problem is solved.
■
If Forced Account Code Entry is not assigned, go to Possible Cause 2.
Possible Cause 2: Dial Mode is set incorrectly.
What to do: Find out if you have touch-tone or rotary service. Then set the Dial Mode
(#201)
to Touch-Tone or Rotary as appropriate.
■ If you can make a call, the problem is solved.
■
If the Dial Mode is set correctly, go to Possible Cause 3.
Possible Cause 3: Someone changed the Outgoing Call Restriction setting for the
extension.
What to do: If calls could be made without trouble before, find out if someone changed the
Outgoing Call Restriction (#401)
for the extension.
■
If someone changed the Outgoing Call Restriction setting, verify that the change was
an appropriate one.
■
If no one changed the Outgoing Call Restriction setting, go to Possible Cause 4.
Possible Cause 4: Station Lock was used to lock the extension.
What to do: Use Station Unlock from extension 10 to unlock the extension.
■ If you can make a call, the problem is solved.
■ If the extension was not locked, go to Possible Cause 5.
✽
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your
Lucent Technologies Representative or local Authorized Dealer.
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Troubleshooting
