Possible Cause 1: Forced Account Code Entry is assigned to the extension.
What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension.
If it is, enter a valid account code.
■
If you can make a call, the problem is solved.
■
If Forced Account Code Entry is not assigned, go to Possible Cause 2.
Possible Cause 2: Dial Mode is set incorrectly.
What to do: Find out if you have touch-tone or rotary service. Then set the Dial Mode
(#201)
to Touch-Tone or Rotary as appropriate for all lines in the pool.
■
If you can make a call, the problem is solved.
■
If the Dial Mode is set correctly, go to Possible Cause 3.
Possible Cause 3: Someone changed the Pool Access Restriction setting for the extension.
What to do: If calls could be made without trouble before, find out if someone changed the
Pool Access Restriction (#315)
for the extension.
■ If someone changed the Pool Access Restriction setting, verify that the change was
an appropriate one.
■
If no one changed the Pool Access Restriction setting, go to Possible Cause 4.
Possible Cause 4: The pool may not be assigned to the extension.
What to do: Check Pool Extension Assignment (#314) to see if the pool is assigned to
the extension.
■
If the pool is not assigned, assign it.
■
If the pool is assigned, go to Possible Cause 5.
Possible Cause 5: Not enough lines are assigned to the pool to support usage.
What to do: Check Pool Line Assignment (#207) to see if an appropriate number of lines
are assigned to the pool.
■ If an appropriate number of lines are not assigned, you may need to add more lines.
■
If an appropriate number of lines are assigned, go to Possible Cause 6.
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In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your
Lucent Technologies Representative or local Authorized Dealer.
6-10
Troubleshooting
