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Problems and Solutions Guide
Problem Possible Cause Solution
Vehicle runs sluggishly Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for at
least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the charger connector is
plugged into the battery, and that the charger is plugged
into the wall.
Make sure power flow to the wall outlet is “ON”.
Battery needs charging After approximately 3 hours of constant use, the battery
needs charging.
Battery is old and will not accept Even with proper care, a rechargeable battery does not last
full charge forever. Average battery life is 1 to 3 years depending on
the vehicle use and use conditions. Replace the battery with
a new Power Wheels
®
12 volt rechargeable battery. Do not
substitute parts.
Vehicle is overloaded Make sure you do not overload the vehicle by allowing
more than 2 riders at one time, by exceeding the 130 lb.
maximum weight capacity, or by towing objects behind
the vehicle.
Driving conditions are too stressful Use only on generally level ground.
Vehicle runs in low speed, but High speed lock-out not disconnected The vehicle was pre-set to run only in low speed.
does not run in high speed To allow the vehicle to run in low and high speed, you
must disconnect the High Speed Lock-Out. Follow the
(Please Note: The vehicle is instructions on page 28 to remove the High
designed to operate in low Speed Lock-Out screw.
speed only in reverse.)
When the foot pedal is pressed Operation of vehicle in low speed It is possible that only one rear wheel may spin when both
only one rear wheel spins rear wheels are raised off the ground and the vehicle is in
low speed. This does not necessarily indicate a problem.
Check for proper operation of the drive system by raising
the rear wheels off the ground and pressing the foot pedal.
If only one rear wheel spins, carefully press your hand on
the spinning wheel to slow it down. The other rear wheel
should begin to spin. If the other rear wheel does not begin
to spin, there may be a problem with the vehicle. Contact
your local Power Wheels
®
authorized service center for
diagnosis and repair.
Sometimes the vehicle doesn’t Loose wire or connector Check all wires around the motors and all connectors to
run, but other times it does make sure they are tight.
Motor or electrical switch damage Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.